The OpenScape Business S system has enhanced our customer service levels because we can now distribute calls to our specialists and/or deal with peaks and high demands more effectively. Staff can also locate each other much more swiftly whether in or out of the office which had been difficult at times prior to the upgrade.
I would like to thank and recommend all the team at IC Group they made our move to new offices a smooth and pain free experience. Not being very ‘Tech’ , they held our hand through the whole process and continue to do so. We have used IC Group for many years now and would not hesitate to recommend them to anyone looking for this kind of service.
IC Group are helpful to our growing business, what started with a single office is now 8 offices across the northwest connected by a IC Group VoIP Solution. Adding new offices and users is easy and the staff are always helpful and efficient