Contact Centre solutions

IC Group’s Contact Centre solutions allow today’s digital – savvy customers to communicate via web chat, email, social media, telephone or video call. These features are now an essential part of an effective contact strategy.

• Multi-channel
• In-bound & out-bound
• IVR

Inbound Contact Centres

Inbound Contact Centres

Multi-channel contact centre systems route, track and help resolve customer contacts – however they reach you.
Outbound Contact Centres

Outbound Contact Centres

Seamlessly manage calling records, agent workflow and campaign strategies in your contact centre, so that you can build even stronger relationships – all while keeping costs down.
Interactive Voice Response

Interactive Voice Response

Enable your customers to access and manage their own service experience – and ultimately resolve their queries at a fraction of the usual cost.
Cloud Contact Centres

Cloud Contact Centres

With a Cloud Contact Centre, you can run a call centre without the costs and in-house expertise that other solutions require. Instead of IT, you can focus on your business and its success.
Work Force Management

Work Force Management

Through our partnerships with industry leaders, we can enable your contact centre to analyse agent performance, evaluate staffing levels, reveal customer trends and capture permanent recording of customer interactions

SERVICES

Services designed to ensure your communications continue to run efficiently no matter what.

CASE STUDIES

Read the stories of satisfied IC Group customers both large and small.

CONTACT US

We would love to hear from you by phone, email, post or in person.